We are confident that our customer satisfaction levels and overall customer service performance is outstanding when compared to the industry standards.

 

Our performance as a company is constantly measured by our customers after every project, or through a quarterly or annual review.  By collecting and studying the results of our customer surveys, and ongoing performance measures, we consistently see data that supports our commitment to quality performance.

These are a few examples of how we maintain strong customer satisfaction:

• Individual account representatives familiar with your requirements are assigned to each customer
• We ensure on-time delivery each and every time based on our near 99% on-time delivery results over the last several years
• Special labeling capabilities to meet customer’s needs
• We work closely with our partners in business to forecast inventory options
• You receive order acknowledgements confirming ship dates
• Satisfactory audit results applicable to our Quality System requirements
• Our lead time for projects is three to four weeks
• We offer an optional consignment inventory system

Read what some of our customers say about Custom Plastics, Inc.